Help Center for Booknetic SaaS

🆕 What's New in v4.2.0

Public Shortcode

• Embed your Help Center on any WordPress page with [booknetic-help-center].
  Renders on a clean, theme-free blank page with full search, categories, articles, feedback, and live chat — no admin panel needed.

🆕 What’s New in v4.0.0

Major architectural and stability upgrade.

🏗 Architecture Refactor

• Controllers / Services / Repositories / Models structure

• Route-based backend & frontend action flow

• Cleaner maintainability

Future updates are safer and more predictable.

booknetic-onboarding-saas/
├── App/
│ ├── Backend/
│ │ └── includes/
│ ├── Controllers/
│ │ ├── FrontendAjaxController.php
│ │ ├── HelpCenterController.php
│ │ └── view/
│ ├── HelpCenter/
│ ├── Middleware/
│ │ ├── AdminActionSecurityMiddleware.php
│ │ └── PublicActionSecurityMiddleware.php
│ ├── Models/
│ │ ├── HelpCategory.php
│ │ ├── HelpSetting.php
│ │ └── HelpTopic.php
│ ├── Repositories/
│ │ ├── HelpCategoryRepository.php
│ │ └── HelpTopicRepository.php
│ ├── Services/
│ │ ├── BackupService.php
│ │ ├── DashboardService.php
│ │ └── SettingsService.php
│ └── HelpCenterAddon.php
├── assets/
│ ├── backend/
│ │ ├── css/
│ │ └── js/
│ └── frontend/
├── languages/
│ └── booknetic-onboarding-saas.pot
├── migrations/
│ ├── 10001.sql
│ └── _install.sql
├── src/
│ ├── admin-panel/
│ └── help-center/
├── tools/
│ └── build-help-center-css.php
├── CHANGELOG.md
├── composer.json
├── init.php
└── README.md

🔄 Migration System Upgrade

• Idempotent schema handling

• Safe rerun behavior

• Performance indexes added for:

  • Topics

  • Feedback

  • Search

  • Attachments

🎨 UI Polish

• Improved hero section

• Better search suggestions

• Theme-consistent components

More SaaS-level consistency.

🔒 Security & Reliability

Hardened for production SaaS environments.

• Nonce + permission checks

• Upload MIME allowlist

• File size validation

• Documentation import restrictions

• Embed & CSS sanitization

• Safe migration reruns

• Built-in backup create / restore / delete workflow

⬆️ Upgrade Path

Upgrading from 3.x → 4.0.0 is supported via Migration Center.

Backup tools included for safer rollback.

Recommended: test on staging before production update.

🌟 Why Choose Booknetic Help Center?

Support should not scale linearly with your tenants.

Instead of answering the same questions repeatedly, publish structured documentation inside your Booknetic panel and allow tenants, admins, and staff to self-serve instantly.

✅ Fewer repetitive tickets

✅ Faster onboarding

✅ Higher satisfaction

✅ Professional in-panel documentation

🔍 Core Features

🔎 Search-First Help Experience

• Live search suggestions as users type

• Dedicated full results page

• Popular Topics & Popular Searches blocks

• Failed search tracking

Users find answers before opening tickets.

📚 Topics & Categories Management

Full control over your documentation structure.

• Create / edit / delete Topics

• Rich content editor

• File attachments

• Category icons & ordering

• Quick-access navigation

👍 Topic Engagement & Feedback

Measure what works — and what needs improvement.

• Helpful / Not Helpful voting

• Duplicate vote protection

• Weak topic detection

• Satisfaction metrics

Turn documentation into measurable performance.

📊 Dashboard Analytics

Built-in analytics showing:

• Satisfaction score

• Engagement score

• Failed searches

• Weak topics

• Overall Help Center health score

Make data-driven improvements.

💬 Custom Page Embed

• Live chat embed support

• Custom page embed

• Isolated rendering (no layout conflicts)

Combine self-service + real-time support.

🎨 Customization & Branding

• Theme colors & presets

• Custom CSS support

• Header links

• Support link configuration

• Social links

• Dynamic footer text

Match your SaaS branding without hacks.

⚙️ Feature Toggles

Enable only what you need:

• Feedback system

• Live chat

• Related articles

• Debug mode

• Other configurable components

Run it lean or full-featured.

Changelog

v4.2.0 - 15 Mar 2026 (Latest Update)

What's new

• Public shortcode [booknetic-help-center] for rendering the Help Center on any WordPress page.

• Blank page template (shortcode-page.php) that bypasses the active theme for a clean fullscreen layout.

• Public AJAX controller for search, popular searches, and feedback on shortcode pages.

• Frontend CSS scoping via .bkntc-hc-public wrapper to prevent theme style collisions.

v4.1.0 - 14 Mar 2026 (Stability Patch)

• Fixed a critical compatibility issue with newer Booknetic core versions (v5.2.0 Beta)

• Fixed dashboard SQL issue in strict DB/debug environments (total_feedback query/order fix).

• Added improved OpenAI model support in ChatGPT settings.

• Added compatibility tooling and release checklist improvements for more stable future updates.

v4.0.0 - 28 Feb 2026 (Big Update)

Added

• New module architecture with Controllers, Services, Repositories, and Models.

• Local SQL migration runner with migration files in /migrations _install.sql, incremental 10001.sql, 10002.sql).

• Route-level action allowlists and middleware checks for nonce and permissions.

• Admin Debug Mode panel to surface AJAX errors/warnings in admin UI.

• Expanded feature toggle handling and settings flow integration with refactored controllers.

• Frontend AJAX controller split search, popular_searches, submit_feedback) with service-layer usage.

• Internal dependency container registration for repositories/services/controllers.

• Query-performance index package for help_topics, topic_feedback, search_logs, and help_attachments (migration 10002.sql).

• Dashboard analytics was expanded with: failed searches list and topics needing improvement panel

Fixed

• Topic vote endpoint/flow reliability issues after refactor.

• Topic sharing and related frontend action handling regressions.

• Multiple external JS initialization regressions after refactor (including create-topic page behavior).

• Backup restore request validation/error handling issues (including bad request response handling).

• Migration UI feedback and error messages consistency in JS.

• Add-ons page now aligned to product-level rendering instead of category-only output.

• Upload hardening (MIME + size allowlist), external URL fetch limits, and embed/custom CSS sanitization improvements.

• Migration runner made idempotent for duplicate column/index reruns.

• If you have custom integrations, update references from old class/hooks/file paths to the new module structure.

v3.0.0 - 26 Mar 2025

• Modernized Interface: Completely redesigned Help Center interface for an even smoother user experience

• Enhanced Responsiveness: Improved mobile and tablet experience with adaptive layouts for all devices

• Smooth Animations: Added polished transitions and animations throughout the interface

• Instant Search: Real-time search suggestions appear as users type

• Search Analytics: Enhanced tracking of search behavior to help refine content strategy

• Related Content: Intelligent suggestions for related articles based on viewing patterns

• Content Heatmaps: Visual representation of most-viewed help center sections

• Advanced Dashboard: Comprehensive analytics with visual charts and metrics

• User Behavior Tracking: Insights into how users navigate your help content

• Expanded Color Presets: Added Material Design, Flat UI, Brand, and Dark color schemes

• Custom CSS Editor: Advanced CSS customization with syntax highlighting

• Layout Options: More flexibility in how content is displayed and organized

• Bulk Actions: Delete multiple topics and categories simultaneously

• Import Functionality: Easily pull in official Booknetic documentation

• Translate with AI: Translate imported or any topic into any language with one click

• Improved Feedback Tracking: Enhanced system for article ratings and user feedback

• Optimized Database Queries: Significantly improved load times across the platform

• Enhanced AJAX Implementation: Seamless browsing experience without page reloads

• Migration System: New database migration tool for seamless updates

• Caching Improvements: Better resource utilization for faster performance

• Bug fixes: Fixed some bugs and made improvements.

v2.0.0 - 24 Feb 2025

• The entire modal interface has been redesigned for a better user experience;

• All toasts and confirmation modals now follow Booknetic’s default design for a seamless experience;

• Added the ability to sort topics and categories in the table view for better organization;

• Introduced a dedicated settings menu for easier add-on customization;

• Introduced a “Was this article helpful?” section, enabling users to rate topics;

• Now you can easily reorder categories as needed;

• Added the ability to set custom icons for categories;

• Category cards now display the number of topics inside them;

• Users can now toggle between grid and list views for better content organization;

• Added an “Explore Other Categories” section to encourage better navigation;

• Added an optional section in topics, allowing users to customize it for better support;

• You can now add social media links to the Help Center footer.

v1.3.0 - 09 Feb 2025

• Added a search bar in the admin panel to search for topics by title and content;

• Integrated SweetAlert2 toast notifications for actions like topic deletion, addition, and updates;

• Improved responsive design for topic tables, ensuring proper display on mobile devices;

• Adjusted column widths and layouts for better readability;

• Fixed the issue where static slugs (page=booknetic) caused conflicts when slugs were changed;

• Fixed layout shifts causing unnecessary horizontal scrollbars;

• Resolved header issues when redirecting after adding or editing topics.

v1.2.0 - 08 Feb 2025

• Multi-Lingual Support (NEW!)

• Full Multi-Language Compatibility: You can now easily translate the plugin into any language;

• Pre-Translated Files: I've included fully translated language files for 7 languages to get you started quickly;

• Simple Localization: The add-on is now fully compatible with translation plugins for even easier management.

• Integrated Select2 Dropdowns for a smoother selection;

• Added a pagination system with improved navigation;

• New Button Group Design for better UI consistency across the admin panel;

• Redesigned the “Add New Topic” and “Edit Topic” forms for better usability;

• Improved the responsive behavior of embedded YouTube videos for mobile devices;

• Enhanced the Summernote Editor, including dark mode support in code view;

• Optimized the modal designs for category management with better animations and transitions;

• Resolved layout inconsistencies across different browsers and devices;

• Fixed multiple responsive design issues, especially on mobile and tablet views;

• Improved overall performance for faster loading times in the admin panel.

v1.0.0 - 07 Feb 2025 (Initial version)

• Add-on released for Booknetic SaaS.